Welcome to The Botanical Society. These Terms of Service govern your use of our website and services. By using our website and services, you agree to these Terms of Service.

Customer Terms (Australia)

The Botanical Society
Effective: 28 September 2025
Contact: info@thebotanicalsociety.com

1) Scope & Service Area

We supply live plants and related products across South-East Queensland, from the Sunshine Coast through Greater Brisbane and the Gold Coast, up to the Queensland/NSW border at Coolangatta.

2) Ordering, Quotes & Payment

• Quotes are valid for 2 business days due to live-stock variability.
• To reserve stock: 25% deposit on confirmation; 50% if delivery is within 14 days; 100% if delivery is within 7 days.
• Full payment is required before dispatch.
• Custom/contract-grown orders are not cancellable once confirmed (except as required by the Australian Consumer Law).
• If an item becomes unavailable, we will offer a comparable substitute and proceed only with your approval.

3) Delivery, Access & Redelivery

• Free local delivery on orders $150+ within our local run; other areas in SE QLD are quoted.
• Delivery windows are estimates—weather, traffic and routing may affect timing.
• Full truck access is required. Standard service is kerbside/driveway drop; further placement is at the driver’s discretion for safety.
• If the site is unattended or access is unsafe, redelivery/storage fees apply.

4) Unloading Heavy/Advanced Trees

• For pots ≥100 L or items >100 kg, you must provide suitable mechanical equipment (forklift/bobcat/crane) and a competent operator.
• If mechanical unloading isn’t available or conditions are unsafe, we will reschedule and charge additional fees.

5) Inspection on Arrival & Remedies (ACL)

• Please inspect on delivery for accuracy and transit damage.
• Report any issues within 24 hours with your order number and clear photos. Keep plants in original pots/media until we advise next steps.
• We guarantee arrival condition. Where a remedy is due, we will usually provide notification on remedy. 
• We do not accept change-of-mind returns for live plants.
• After delivery/collection, responsibility for watering, planting and site conditions passes to you.

6) Biosecurity (Fire-Ant Controls)

• Due to fire-ant movement controls in SE QLD, do not return plants/soil unless we provide written instructions.
• Where a remedy is required, we will provide notification on remedy.

7) Delays & Force Majeure

• We are not liable for costs arising from delays outside our control (e.g., severe weather, road closures, third-party freight issues).
• Obligations may be suspended during events beyond our reasonable control; we’ll communicate and resume as soon as practicable.

8) Image Copyright & Use

• All plant and product photography on this website is original content owned by The Botanical Society. © The Botanical Society 2025.
• Unauthorised reproduction, redistribution, scraping, or commercial use of these images is prohibited under the Copyright Act 1968 (Cth).
• For approved media or trade use, please contact info@thebotanicalsociety.com for licensing. We actively monitor misuse and may issue takedown notices.

9) Contact

Questions about access, scheduling or heavy unloading? Contact info@thebotanicalsociety.com with your order number and site details.