Privacy policy

Australia

The Botanical Society (“we”, “us”, “our”) respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Effective: 28 September 2025
Contact: info@thebotanicalsociety.com
Address: 854 Waterworks Rd, The Gap QLD 4061

What we collect

  • Name and contact details (email, phone, billing and delivery address)
  • Order and payment details (payments are processed by our providers; we do not store full card numbers)
  • Device and usage data (IP address, browser, pages viewed, cookies)
  • Communications you send us (e.g., order enquiries, service requests, photos for quality claims)

How we use it

  • To take and fulfil orders, deliver goods and landscape services, provide support, and manage your account
  • To secure our services, prevent fraud, and meet legal and record-keeping obligations
  • Marketing with your consent where required (you can opt out at any time)

Sharing

We share personal information with trusted service providers only for the purposes above (for example, our store platform, payment processors, couriers, IT and analytics providers). Some may store data outside Australia. We may disclose information if required by law.

Cookies and analytics

We use cookies to operate our site and understand performance. You can control cookies in your browser; some features may not work if disabled.

Access, correction and deletion

Contact us to request access to, correction of, or deletion of your personal information where legally permitted. We will respond within a reasonable time.

Security and retention

We use reasonable technical and organisational measures to protect personal information and retain it only as long as needed for our business and legal obligations.

Complaints

If you have a privacy concern or complaint, contact us using the details above. If we cannot resolve it with you, you may seek further guidance from the Office of the Australian Information Commissioner.

Changes

We may update this policy. The latest version will be published here.