Shipping policy

Shipping & Delivery Policy (Australia)

The Botanical Society
Effective: 28 September 2025
Contact: info@thebotanicalsociety.com

Service area
We deliver across South-East Queensland—Sunshine Coast through Greater Brisbane and the Gold Coast, up to the QLD/NSW border at Coolangatta.

Timeframes
Delivery windows are estimates and are confirmed once stock and routing are set. Weather, traffic and routing may affect timing.

Fees

Free local delivery on orders $150+ within our local run. Other SE-Qld areas are quoted. Advanced trees (e.g., 100 L+) attract additional freight.

Access & placement
Full truck access is required. Standard service is kerbside/driveway drop; further placement is at the driver’s discretion for safety. If the site is unattended or access is unsafe, redelivery/storage fees may apply.

Heavy/advanced trees
For pots ≥100 L or items >100 kg, you must provide suitable mechanical equipment (forklift/bobcat/crane) with a competent operator. If unavailable or unsafe, we may reschedule and charges apply.

Inspection & claims
Please inspect on arrival and report any transit damage or inaccuracies within 24 hours with photos and your order number. Keep plants in original pots/media until we advise next steps.

Biosecurity
To comply with SE-Qld fire-ant controls, do not return plants or soil unless we provide written instructions.

Reference
For deposits, substitutions, risk/title, ACL remedies and other terms, see our Customer Terms.